JOB DESCRIPTION
Communications and Outreach Assistant
Institute for Sustainable Communities, Mumbai or Pune

1. POSITION VACANT: Communications and Outreach Assistant, Institute for Sustainable Communities, Mumbai or Pune

2. ORGANIZATION BACKGROUND:

Founded in 1991, the Institute for Sustainable Communities (ISC) is an international, not-for-profit organization, that helps communities around the world address environmental, economic and social challenges, to build a better future shaped and shared by all.

Headquartered in Vermont, USA, ISC has its India Offices in Delhi, Mumbai and Pune. India operations are executed through a Private Limited, commercial arm and a Section 8, non-profit arm.

For more information about ISC, please visit https://sustain.org

PURPOSE OF THE POST:

ISC is looking to recruit a young, enthusiastic, detail-oriented, content development and communications outreach management professional, to fill the vacancy for Communications & Outreach Assistant to support the increase in visibility and impact of ISC’s programs in India.

3. JOB DESCRIPTION/ RESPONSIBILITIES:

Reporting to the Program Officer – Communications & Knowledge Management, the Communications & Outreach Assistant (COA) will be responsible for the following:

Key Roles and Responsibilities:

A. Content Development Support:
(1) Provide support for program-specific requirements for varied collaterals, which include, program reports, brochures, IEC materials, videos, factsheets, infographics, e-newsletters, etc.;
(2) Create a range of collaterals internally, and liaise with design vendor(s) to develop and produce materials;
(3) Ensure branding and style compliance, and adherence to the organization’s communications guidelines, across all collaterals;
(4) Provide support in managing SEO-friendly content for the website, as well as other ISC managed microsites. Edit for consistency and accuracy and suggest areas for improvement;
(5) Create and edit creative content/ collaterals for ISC’s Twitter, Facebook, YouTube and LinkedIn platforms;
(6) Assist with knowledge management, archiving and documentation. Maintain and curate a repository of photos, graphics, icons, infographics and video clips for use and repurpose, as a part of digital content;(7) Provide administrative support to the Program Officer – Communications & Knowledge Management and Program Teams in developing collaterals within deadlines.

B. Outreach and Dissemination Support
(1) Maintain and follow a content calendar for regular and targeted social media updates and other prescribed dissemination priorities, in close coordination with the Program Officer – Communications & Knowledge Management;
(2) Routinely post updates and collaterals on ISC’s Twitter, Facebook, YouTube and LinkedIn platforms;
(3) Coordinate routinely with the extended Communications Team for posting timely updates (blogs, media coverage, etc.) on the organization’s website, helping manage and assisting with approval cycles and follow-ups;
(4) Create emailers and invitation content (posters, banners and social media collaterals) for webinars and events;
(5) Manage email outreach for webinars and events using designated email campaign software.

C. Technical & Webinar Management Support:
(1) Upload updates (as directed) and manage website back-end (WordPress) when needed;
(2) Execute a clearly defined webinar management strategy - scheduling, registrations, platform management and streaming; preparing key messaging and presentation material; managing invitations and social media promotions, post webinar surveys and polls.

Qualifications:
(1) Bachelor’s degree in Communications/ Marketing/ Public Relations/ Journalism (or related field);
(2) Background in communications, media relations, and/or knowledge management (documentation, archiving, reporting) is required.

Experience:
(1) One to two years of relevant and proven work experience in digital marketing and external branding communications;
(2) Experience of working with nonprofits shall be preferred;
(3) Freshers may also apply.

Essential Skills and Competencies:
(1) Understanding of collateral production, multimedia design, brand identity, product packaging, and website design;
(2) Demonstrable graphic design skills are essential; Experience with Adobe Creative Suite (InDesign, Illustrator, Photoshop); Presentation design and visual communications collateral development, is required;
(3) Experience of using video editing software (Adobe Premiere Pro, iMovie, Final Cut Pro, Adobe After Effects, Corel Video Studio, etc.) is required;
(4) Strong writing and copy-editing skills; Ability to communicate clearly and effectively in English;
(5) Working knowledge of Hindi and Marathi is required;
(6) Knowledge of email marketing campaign software (MailChimp, Campaign Monitor, etc.) is required;
(7) Proficiency and experience in the use of webinar software (Zoom variants) is required;
(8) Experience in the use of social media dashboards/ management tools (Hootsuite, Meltwater, Sprout Social) is required and social/ web analytics software (Google Analytics) shall be preferred;
(9) Ability to work effectively with website backend and content management systems (WordPress); Familiarity with HTML will be an asset;
(10) Proficiency in using MS Office Suite:

(i) Formatting and report/ document design on MS Word;
(ii) Maintaining calendars and trackers on MS Excel;
(iii) Design presentations on MS PowerPoint;

(11) Detail oriented, self-motivated and comfortable working in a small, collaborative team environment;(12) Excellent organization and time management skills, including ability to handle multiple tasks and respond rapidly to new events and competing priorities; Given the nature of the job, the post-holder may need to work extended hours on occasion;
(13) Creative problem-solver with an eye for good design; On the cutting edge of emerging social media trends and technologies;
(14) Sensitivity to cultural differences and understanding of political and ethical issues in assigned areas of work.

5. COMPENSATION OFFERED:

Gross compensation budgeted for the position is Rs. 5 lacs per annum. The actual offer made to the selected candidate shall be commensurate with qualifications, experience and salary history.

6. LOCATION: Mumbai or Pune

7. REFERENCE: COA-ISC

8. CONTACT INFORMATION:

Team SAMS
Strategic Alliance Management Services P Ltd.
1/1B, Choudhary Hetram House, Bharat Nagar
New Friends Colony, New Delhi 110 025
Phone Nos.: 011- 2684 2162; 4165 3612

9. APPLICATION PROCESS:

Eligible candidates interested in the position are requested to apply using the link https://recruitment.samshrm.com/Jobs/ISC, by the earliest.

10. INSTRUCTIONS FOR APPLICANTS:

(a) ISC is an equal opportunity organization. Qualified women are encouraged to apply;
(b) Applicants must share their recent CV along with a Cover Letter detailing their proficiencies and demonstrated work experience;
(c) Applicants must share 3-5 work samples to showcase their design, content writing and editing skills