Communication and Knowledge Management Officer

  • Jhpiego
  • Job Reference Code: CKMO-Jhpiego
Last date of application
 12-Feb-23 23:59 HR
Job Description


Communication and

Knowledge Management

Officer, Jhpiego, New Delhi







1. POSITION VACANT: Communication and Knowledge Management Officer, Jhpiego, New Delhi


Jhpiego is a non-profit, global health leader and Johns Hopkins University affiliate, that is saving lives, improving health and transforming futures. In partnership with governments, health experts and local communities, Jhpiego builds skills, and systems, that guarantee healthier futures for women and their families. The organization is revolutionizing health care for the planet’s most disadvantaged people, through its partnerships.

Jhpiego translates the best science and practice into moments of care that can mean the difference between life and death for women and families. The moment a woman gives birth; the moment a midwife helps a new-born to breath.

In India, Jhpiego works across various states, in close collaboration with national and state governments, providing technical assistance in the areas of family planning, maternal and child health, strengthening human resources for health, and non-communicable diseases. Its programs are funded by USAID, Takeda Pharmaceutical Company Limited, UNICEF, World Health Organization, University of Manitoba, Bill & Melinda Gates Foundation, Children’s Investment Fund Foundation (CIFF), and MSD for Mothers, amongst others.

For more information about the organization, please visit

Project Background:

Integrated Women in Health Network (iWin) is an MNCH project funded by Takeda Pharmaceuticals. Jhpiego aims to establish Client-Centered, Continuous and Coordinated Care (5C), using existing government systems. Jhpiego will support the government in improving current systems, strengthening existing capacity and improving the quality of care under the initiative. iWIN shall additionally address systemic and operational challenges in the delivery of MNCH care by leveraging new advancements, technology, and finance, to create a robust and replicable “maternal and child health unit”. 



Reporting to the Department/ Project Head, the Communication and Knowledge Management Officer (CKMO), shall be responsible for the following: 

(1) Creating a knowledge management strategy and framework;

(2) Conducting rapid KM needs assessment;

(3) Leading the development of the country KM plan (along with key country program, management, technical, and MEL staff);

(4) Ensuring documentation and dissemination planning is completed in the first six months of the program and re-visited once per year;

(5) Supporting program and technical staff in developing dissemination products;

(6) Working with Communications Officer to determine how to best share knowledge to both internal and external stakeholders/audiences, including print and electronic information;

(7) Identifying, planning, and conducting knowledge exchange moments with country stakeholders, virtual meetings/ conferences, learning visits between sites, districts, regions, or countries, and other knowledge-sharing mechanisms, to ensure learning among government staff, implementing partners, donors, non-governmental organizations (NGOs), communities, and other stakeholders;

(8) Coordinating with country program and technical staff and the HQ KM Advisor, to plan cross-MOMENTUM knowledge exchange opportunities;

(9) Ensuring regular knowledge management of all program documents, including photos, documents, videos, reports, presentations, concept notes, government letters, event reports, IEC materials, etc.;

(10) Developing and executing a social media strategy for amplifying the project’s work and enhancing external visibility. Managing the project’s social media activities especially on Twitter, LinkedIn, and other channels;

(11) Engaging with other relevant stakeholders both internal and external, for strengthening external communications;

(12) Developing and designing external communication products like newsletters, brochures, e-newsletters, factsheets, infographics, IEC posters, etc.;

(13) Ensuring internal communications through ICO notes, Yammer (internal social media platform) and other methods;

(14) Supporting the COP and program team in developing/ compiling reports, presentations for submission to the donors, and key stakeholders, including regulatory bodies, various ministries, and partner agencies;

(15) Assembling briefing materials and preparing power-point and other presentations, in collaboration with the Program team;

(16) Undertaking field visits to interact with various stakeholders for documenting and capturing high quality photographs and video shoots, covering various aspects of the project’s work;

(17) Documenting and disseminating progress and achievements to internal and external stakeholders. 



Applicants must have a Master’s in Social Science, Communications, or related field.


(1) Minimum five years of experience in knowledge management, communication, network facilitation or related field;

(2) Experience of using digital and social media to stimulate conversations with stakeholders, and of developing strategies to position the project across websites, blogs, and other channels;

(3) Prior experience of USAID funded projects shall be preferred.

Skills and Competencies

(1) Demonstrated ability and the necessary organizational skills to take initiative, personal ownership, and accountability to meet deadlines, work under pressure, balance competing demands and achieve agreed-upon results;

(2) Good skills in capturing, analysing, managing, retrieving, and disseminating information effectively, using appropriate information systems;

(3) Good knowledge and understanding of information and communications technology;

(4) Good communication and interpersonal skills;

(5) Excellent computer skills, including ability to develop graphics for presentation materials;

(6) Ability to multitask and work in a multi-cultural team;

(7) Excellent organizational skills.


Gross compensation budgeted for the position is attractive. Please note that the offer made to the selected candidate shall be commensurate with qualifications, experience, and salary history.

6. LOCATION: New Delhi



Strategic Alliance Management Services P Ltd.
1/1B, Choudhary Hetram House, Bharat Nagar 
New Friends Colony, New Delhi 110 025
Phone Nos.: 011- 4081 9900; 4165 3612


Eligible candidates interested in the position are requested to apply using the link by or before February 12, 2023.

Jhpiego is an equal opportunity employer and offers highly dynamic and enabling work environment.