Manager - Programs

Last date of application
 13-Jun-23 23:59 HR

1.  POSITION VACANT: Manager– Programs, Smile Train India, Mumbai (One Vacancy)



Headquartered in New York, Smile Train is an international not-for-profit, with the mission of transforming the life of every person impacted by cleft lip and palate. The organization trains and supports doctors and medical professionals to provide free, life-changing, and comprehensive, cleft treatment, to its beneficiaries.

Smile Train’s sustainable model has helped improve the lives of 1.5 million children in 90+ countries, to date. The organization is committed to changing the world, one smile at a time.

For more details about Smile Train, please visit:



Reporting the Vice President and Regional Director, South Asia, the Manager-Programs shall be responsible for managing regional programs of Smile Train in India.

Key Roles and Responsibilities:

(1) Managing and supporting existing treatment partners and grant recipients for their administrative needs, to ensure that programs are aligned with the overall goals, mission, priorities and policies of the organization. The job holder shall work closely with the above to accelerate the number of sponsored cleft surgeries, whilst complying with safety and/or quality standards mandated by the Medical Advisory Board;
(2) Fostering a culture of collaborative working relationships with partners, surgeons and staff to facilitate them achieve their objectives in a sustainable manner;
(3) Identifying and developing suitable hospitals and surgeons in underserved areas within the assigned territory, to expand the coverage of Smile Train partnerships and programs;
(4) Generating content (case stories and photographs) from the field, collating impactful stories to support the marketing team locally as well as globally;
(5) Supporting the Communications & Fundraising team in implementing Marketing and PR strategies and events in the assigned region, to enhance Smile Train’s visibility among potential donors, in alignment with the organization’s overall goals of financial self-sufficiency;
(6) Building and nurturing strategic linkages with suitable external partners, e.g. local corporates, medical educational institutions etc. that can function as ‘force multipliers’ to bolster Smile Train’s fundraising plans in India;
(7) Spread the impact of cleft surgeries programs by identifying, validating and acquiring new partners in alignment with Smile Train’s operating and governance principles;
(8) Tracking all key performance metrics and organizing periodic reviews and site visits; Ensuring communication with partners and performing all required Smile Train’s project management functions related to these partnerships
(9) Facilitating and coordinating periodic quality checks/ audits (both Financial and Medical), to ensure that partner hospitals reflect consistent standards;
(10) Keeping the Regional Director-South Asia continually informed through periodic reports on major developments, key issues and progress against agreed targets.



Applicants should be PGs in either Business, or Management, or Marketing/Communications, or similar specialisation, from reputed institutions.

(1) Minimum of five to eight years of relevant progressive experience with a focus on programme management, partnership management, stakeholder management and advocacy in Public Health/ Healthcare;

(2) Experience in building relationships and alliances, across all levels in diverse organizations both internally and externally;
(3) Experience in effectively managing partner relationships, demonstrating partner growth and satisfaction with services

(1) Excellent communication abilities in English, Hindi and any regional language– both oral and in writing;
(2) High degree of computer literacy;
(3) Strong analytical and organizing skills;
(4) Initiative and creativity to develop and implement innovative programs;
(5) High levels of energy and commitment to excellence;
(6) Outstanding interpersonal and networking skills;
(7) A sincere commitment to the cause of helping children and a strong identification with Smile Train’s goals;

(8) Ability to travel 40-50 % of the time.



Gross annual remuneration ranges between Rs.18-22 lacs per annum. Please note that offers shall be commensurate with the qualifications, experience, and salary history of the selected candidate.

6. LOCATION: Mumbai



Senior Consultant
Strategic Alliance Management Services P Ltd.
1/1B, Choudhary Hetram House, Bharat Nagar 
New Friends Colony, New Delhi 110 025
Phone Nos.:
011- 4081 9900; 4165 3612



Eligible candidates interested in this position are requested to apply to, by or before June 13, 2023.